Legal
Privacy
Last updated 25 August 2026.
What we collect
When accounts open: your email address, sign-in details and the profile details you choose to add. When you use the app: the videos, collections and settings you create. When you write to us through the contact page: your name, email and message, so we can reply.
What we do with it
We use your details to run your library, show your library back to you, and answer your messages. We do not sell personal information, and we do not show your private data to other users.
Where it lives
Account and app data lives in Blue Flame Media's own database, with each person's rows locked so only they can reach them. Your video files live in your own Bunny.net account, not ours.
Cookies and storage
Blue Flame Media uses the browser's own storage to keep you signed in and to remember form drafts so you never lose typing. We do not use advertising trackers.
Payments and subtitle credits
Card payments are handled by our payment processor; we never see or store your card number, only the plan you are on and whether it is paid. Automatic subtitles are credit-based at $0.20 per minute of audio and only run on videos you approve one at a time - when you approve one, the audio for that video is sent to Bunny.net for transcription and the resulting caption file is stored with your video. Nothing is transcribed automatically and we never send your videos to any other AI service without you asking for it.
Who else touches your data
Bunny.net stores, encodes and delivers your video files and produces captions when you ask for them. Our payment processor handles billing. Our email provider sends the messages you ask for, such as sign-in links and receipts. Nobody else receives your data, and we do not sell or rent personal information to anyone, ever.
How long we keep it
Account and video data is kept while your account is open. After you close an account we delete your content and personal data within 30 days, apart from records we must keep for tax and accounting, which we hold for as long as the law requires. Export everything from the data screen before you close an account.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Use the data screen in settings for the quick route, or write to us through the contact page. If you are in the UK or the EU you also have the right to complain to your data protection regulator.
Your control
The settings area includes a data screen where you can export everything and delete your account. That screen is part of the build plan and opens in a later step.
Questions about your data? Contact us.