Help

A short guide to Blue Flame Media.

Get started in minutes

Create an account, connect your own video hosting, then add your first video by uploading a file, pasting a link or importing a whole library. Once you are signed in, the app offers to show you round.

Help inside the app

Every screen has a How to button. It opens a searchable help library where you can type what you are trying to do in everyday words, and any guide can walk you round the real screen, one control at a time.

Ask a question

The Contact page sends a real message to the owner. Tell us what you are trying to do and we will point you the right way.

Common questions

How do I get an account?: Use the Sign in button - email and password, or Google. Your library, sharing and analytics are all there as soon as you are in.
Where are my videos stored?: In your own Bunny.net storage and stream account, connected with your own keys on the Hosting screen. Blue Flame Media never holds your library hostage.
Can I import videos I already have online?: Yes. Paste a single link, import a whole Vimeo or Wistia library, bring in a list or spreadsheet of links, or pull the videos off a website you own.
Are my videos private?: Every video you upload is private until you choose to share it. Shared links carry a short-lived signature, so a copied address cannot be passed around, and screen recordings are open by default so the person you send them to can watch and download straight away.
What does it cost?: See the Pricing page for the current Free, Pro and VIP plans. Automatic subtitles are charged per minute of audio and only run when you approve a video, so nothing is spent without you asking for it.

Still stuck? Send us a message - it lands with the owner directly.