Blue Flame Media

Help

A short guide to Blue Flame Media.

Get started in minutes

Create an account, then add your first video by uploading a file, pasting a link or importing a whole library. Blue Flame Media provides managed hosting within your allowance. Once you are signed in, the app offers to show you round.

Help inside the app

Open Help & tools or How to in the app navigation. Search for what you are trying to do in everyday words, open a walkthrough, or read and download a Knowledge Base guide. Saved page tutorials appear where the owner has provided one.

Ask a question

The Contact page sends a real message to the owner. Tell us what you are trying to do and we will point you the right way.

Common questions

How do I get an account?
Use the Sign in button - email and password, or Google. Your library, sharing and analytics are all there as soon as you are in.
Where are my videos stored?
On Blue Flame Media's managed storage and streaming, within your plan's allowance. Check Hosting for your usage. Cloud Reserve adds storage; it does not mean unlimited delivery or automatic subtitle generation.
Can I import videos I already have online?
Yes. Paste a single link, import a whole Vimeo or Wistia library, bring in a list or spreadsheet of links, or pull the videos off a website you own.
Are my videos private?
Check each video's sharing and download settings before sending its link. A public watch-page link can be passed on; a short-lived playback signature is not the same as password protection. Only share recordings you intend others to see.
What does it cost?
See Pricing for the current offer and Billing & plan for your account. Automatic subtitles use your available subtitle minutes when you request them. Optional services and storage upgrades have their own allowances.

Still stuck? Send us a message - it lands with the owner directly.